FAQ

Nadine Hinchliff Therapy Services

You’ve got questions, we’ve got answers.

The face to face portion of each session is broken down as follows:

Adult sessions are generally 50mins face to face.

​Children and Adolescents vary from 40-45mins pending needs, which allows the therapist to complete a 5-10min handover of strategies/update with parents either pre or post session.

​The NDIA and AHPRA require strict record keeping by Occupational Therapists, as a result, the remaining 10mins of each hour is allocated to sessions notes.

Yes, Nadine Hinchliff Therapy Services charges in line with the NDIA standards for cancelled appointments, but the fee is dependent on the amount of notice given. See below for details:

​Over 24hrs notice = no fee.

Less then 24hrs = 50% of session fee.

No show without notice = 100% of session fee.

​Whenever possible (i.e., 24+hrs notice), we will attempt to fill cancelled appointment spaces from the waitlist to minimise the need to charge cancellation fees. If this is not possible, Nadine Hinchliff Therapy Services will (where applicable) engage in other work related to the client (e.g., report completion, resource development) during the cancelled appointment time so as to minimise wasted funds.

Nadine Hinchliff Therapy Services charges in line with the current guidelines for Occupational Therapy services set out by the NDIA (price guide)

Please contact us to discuss session charges and our fee structure.

This can vary pending which funding stream you are utilising.

Medicare, private health and DVA funding all require a GP to send through a referral on your behalf, or you can scan and email us a copy of the care plan signed by your GP.

NDIS funding does not require a GP referral, you are welcome to self-refer, parents can refer their children, or your support coordinator can refer you to the service if you ask them to.

​Private clients (full fee paying) do not require a GP referral, however, you will be required to pay the entire session fee yourself out of pocket.

Where a client can demonstrate eligibility we will bulk bill under Mental Health Care Plans.

We DO NOT bulk bill under EPC or CDM plans. As a result, there are gap fees associated with this referral type. The nature of Occupational Therapy intervention requires our staff to undertake services that far exceed the $53.95 medicare payment provided under EPC. Our gap fees are in line with prices in Toowoomba and are significantly less than Brisbane clinics.

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